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GRS Online Store Policies

GRS Shipping Policy

Graphic Resource Systems LLC. offers free UPS Ground Shipping on all in stock consumable purchases of $200.00 or more. Orders placed online over $200.00 will automatically have the shipping charges removed. If the order is under $200.00 Graphic Resource Systems' Online Store will estimate the charges for shipping the selected product(s) to the ship to address listed, this is an estimated shipping charge and will be updated based on UPS current rates and the price shown online at checkout for shipping is not guaranteed. For more information about Graphic Resource Systems shipping policy please contact our office at 888-477-8465 Ext. 1.

Errors on Our Site

Prices and availability of products and services are subject to change without notice. Errors will be corrected when discovered, and Graphic Resource Systems LLC. reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Graphic Resource Systems LLC. will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Graphic Resource Systems LLC.'s Return Policy.

Product Display/Colors

The Graphic Resource Systems LLC. Web site attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.

Pricing Policy

Online prices and selection generally match those in our store, but may vary. Prices and offers are subject to change.

Sales Tax Policy

Graphic Resource Systems LLC. collects and remits sales tax as required by NJ and CT law, for transactions in our store and on thegrs.com. Customers outside of NJ and CT are required to pay sales tax in their jurisdiction if applicable by local laws. If you're a tax-exempt entity, you can take advantage of tax-exempt status for applicable store purchases, as well as for applicable purchases made at thegrs.com.

Graphic Resource Systems LLC. will also gladly assist you with placing a tax-exempt order. Please call 1-888-477-8465 Ext. 1.

For assistance with tax-exempt thegrs.com transactions, Please call 1-888-477-8465 Ext. 7.

Validating Your Order

After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order.

Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.

Order Acceptance/Confirmation

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Graphic Resource Systems LLC. Web site reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Return & Exchange Policy

Return & Exchange Period

  • 30 days for all products
  • All Returns or exchanges must have a Valid GRS Return Merchandise Authorization (RMA) number. To obtain a RMA number contact our offices at 888-477-8465 Ext. 1

Graphic Resource Systems LLC. reserves the right to deny any return or exchange.

Non-Returnable Items

Some items cannot be returned, including:

  • Labor, delivery and/or Graphic Resource Systems LLC. services
  • Items that are damaged or abused
  • Items that are missing accessories such as cords and cables
  • Software Purchases or Upgrades cannot be returned or exchanged.

Returns In Store

Avoid shipping charges and receive a refund more quickly by returning your items to Graphic Resource Systems LLC store in Wharton, NJ. Include all original packing materials, manuals and accessories

Returns By Mail

You can also return online purchases through the mail. To return your online purchase by mail:

  1. Pack your return in the original shipping package, if possible.
  2. Include the packing slip and indicate the reason for the return.
  3. Include all original packing materials, manuals and accessories.
  4. Send your return to:
    Graphic Resource Systems LLC.
    Attn: Product Return RMA #: (Enter your RMA # Here)
    105 W. Dewey Ave, Suite 318
    Wharton, NJ 07885

For proof of delivery, we recommend that you return items via UPS or insured USPS.

Refund Method

For online purchases:

Refunds will be credited to the original credit card or PayPal account.

For in-store purchases:

Your refund will generally be in the same form as the original purchase. However, when the item was paid with cash or debit or in a check in an amount greater than $250, the refund will be in the form of a check mailed within 1 month of the return.

Promotional Items and Bundles

When returning an item with a free gift promotion, you must also return the free gift. If you don't, the refund amount will be reduced to reflect the value of the free gift.

When a bundle is purchased and only part of the bundle is returned, the bundle discount is void, and for return purposes, it's like the bundle never happened. So if a single product from a bundle is returned, the total bundle discount will be deducted from the refund. For example, if you receive $200 in savings when you purchase a laptop and printer together and you return either item, the $200 amount will be subtracted from your refund.